Vonage, a global leader in cloud communications helping businesses accelerate their digital transformation, has entered into a strategic partnership with Etisalat Digital, the business unit of Etisalat, to drive digital transformation by allowing organizations to become smarter through the use of technology.
Under the partnership, Etisalat Digital will drive a more contextual and personalized experience for its business customers, offering reliable and customizable communications APIs (Application Programming Interface) powered by Vonage, to organizations in the healthcare, retail, eCommerce, logistics and transportation, automotive, education, and government sectors.
Further, the Vonage Communications Platform (VCP) brings power and flexibility to businesses by integrating multiple channels, including messaging, voice, and video communications solutions, into their applications, products, and workflows to improve employee productivity and customer engagement at scale and drive better business outcomes.
Salvador Anglada Group Chief Business Officer Etisalat
“Etisalat Digital has always been in the forefront of bringing the best global practices to the region through advanced solutions and partnering with industry-leading players. We are proud to be a Vonage strategic partner and offer our UAE customers access to the Vonage Communications Platform to enable them to enhance business productivity and customer engagement.”
“The pandemic has led to a significant change in how business is done and accelerated digital transformation for organizations around the globe. Businesses must rely on technology to build disruptive solutions that provide virtual connections and remote delivery of services to meet customer expectations and citizen demand, and we’re excited to be working with Etisalat Digital to empower its customers to do just that,” said Mr. Guillaume Calot, Global Vice President, API Partners at Vonage.
Vonage APIs make it easy for businesses to build solutions to disrupt their industries and enable the type of business continuity, remote work, and delivery of services. The partnership with Etisalat Digital will be effective in delivering the best customer experience to businesses looking to revamp their customer engagement journey.
