UAE-based leading facilities management (FM) company and a subsidiary of Union Properties, ServeU has entered into a partnership with American multinational technology corporation Microsoft to upgrade its Computer-Aided Facilities Management (CAFM) system.
The partnership with Microsoft comes as a significant achievement, making ServeU one of the first FM companies in the region to utilize Microsoft Dynamics 365 Field Services to manage more than 6,500 workforces, while also establishing a long-term commitment with Microsoft to upgrade all systems to Microsoft Dynamics.
ServeU’s CAFM System intends to focus more on automation and client self-service. The company is also developing a B2B customer app on the same Microsoft System, making it a first-of-its-kind concept in the B2B FM industry.
Gary Reader GM – ServeU
“Our goal as a company is to keep improving and developing new and existing solutions. ServeU has already been using Microsoft Field Services for more than a year for its B2C Division. However, our recent partnership with Microsoft is set to enhance our position in the industry, as well as manage the massive workforce, especially when it comes to automation and client self-service. We are at an age where software technology is utilized in almost all sectors, and it is necessary for the FM industry to adapt to this change. As facility management encompasses multiple disciplines that influence an organization’s efficiency and productivity, we believe that this partnership will enable us to drive effective strategic, tactical, and operational FM principles across the UAE.”
Mr. Haider Salloum, Small, Medium, and Corporate Director at Microsoft UAE said that, “As an FM service provider, ServeU has been in the industry for years, and their vast experience has translated into designing and developing smart and efficient models that deliver flexible and productive solutions. We are delighted that ServeU chose Microsoft Dynamics for their system upgrade.”
The company has also revealed its partnership with NSquareXperts in order to configure and customize its Microsoft Dynamics 365 Field Services. The new partnerships are in line with the company’s vision to diversify and enhance their services in the FM industry.
ServeU also hired NSquareXperts as their partner to configure the services platform to automate their existing operations, such as generation of planned preventive tasks, scheduling workforces for both hard and soft services and integrating the Microsoft System with finance, procurement, HR, and customer service.
Mr. Kirit Mandavgane, Vice President of Strategy at NSquareXperts noted that, “We envision our partnership to make the Microsoft upgrade process simpler and faster. ServeU’s CAFM services have always stood out from other frameworks, and we look forward to seeing how this new upgrade will improve its current offerings, and guarantee our complete assistance in configuring and customizing Microsoft Dynamics 365 Field Services for the company.”
