His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of UAE and Ruler of Dubai, has announced the five best and five worst government institutions in terms of digital services, offering the latter a 90-day grace period to improve their performance.
The survey was launched three months ago with the goal of extensively examining the UAE’s digital services. The top five and worst government agencies were determined after polling 55,000 customers about their opinions of 1300 digital services provided by ministries and federal government departments.
UAE’s best government entities after the survey were the Ministry of Interior, Federal Authority for Identity and Citizenship (ICA), Ministry of Foreign Affairs and International Cooperation, Ministry of Climate Change and Environment, and Ministry of Community Development.
The survey evaluated the Ministry of Education, Federal Tax Authority, Securities and Commodities Authority, General Pension and Social Security Authority, Ministry of Energy and Infrastructure as the worst underperforming government entities.
Sheikh Mohammed bin Rashid Al Maktoum Vice President, Prime Minister-UAE Ruler of Dubai
“The departments which are excelling themselves deserve our acclaim and we expect more from them in order to achieve our ultimate goal of making the UAE government the best globally in terms of provision of services. Underperforming departments are expected to amend their courses and achieve the best possible results within 90 days, by which time we will re-assess their performance in a way that ensures achievement of our main goal, namely whole-of-government digitization.”
The goal is to create a digital government that keeps up with global trends by ensuring transparency and providing efficient digital services within the UAE government.
The UAE’s ongoing development methodology is built around continuous assessment. Feedback is the key barometer by which the federal government’s performance is measured and ensured, as well as how well their customers use their services at any time and anywhere.
“We aspire to reach 90 percent of customer satisfaction and we are confident our government teams are capable of achieving this target in the most efficient manners and at the fastest time possible,” H.H Sheikh Mohammed said.
