The Sharjah Economic Development Department (SEDD) reported 145,523 digital transactions were completed in the first half of 2021, indicating a 104 percent increase in total transactions over the same period in 2020.
This achievement, according to the Department, was made possible by the successful completion of the digital transformation system for all services it provided. It was also a systematic and thoughtful continuation of the modernization and development of its digital services, which resulted in a significant shift in performance and a strong demand for digital services.
Moreover, SEDD’s digital transformation resulted in its ability to provide and integrate all of its digital services available to the public across different platforms with ease and flexibility. This was in line with the wise leadership’s goal and in favor of the national trend of digitizing government services.
It also aims to establish Sharjah’s status as one of the top agencies in terms of providing services that meet the highest standards, resulting in customer satisfaction and happiness while also improving the quality of life for the emirate’s citizens and residents.
Sultan Abdullah Al Suwaidi Chairman – SEDD
“A large number of digital transactions reflects the extent of the Department’s keenness to develop the level of its services provided to the public, investors and partners, by converting them to the digital mode, which facilitates procedures, reduces time and reduces waste of resources. This emphasizes the efficiency, durability and quality of the technical systems of the Department and the continuous efforts in the improvement processes pursued by it.”
According to SEDD data, the percentage of companies using the digital transformation platform has increased to 96 percent from 76 percent in the first half of last year, while the number of smart investor transactions out of total transactions conducted in the same period increased by 79 percent.
Mr. Al Suwaidi also noted that the Department’s digital transformation, which reached 100 percent, as well as its investment over the years in establishing an advanced digital infrastructure, contributed to the department’s capacity to perform all transactions digitally and through service centers during the last period.
According to Mr. Ali Al Naqbi, Deputy Director of IT Department at SEDD, the number of visits to SEDD digital platforms continued to rise during the first half of this year compared to previous years, reaching 4,73,8211 visits. In addition, he stated that the number of in-person transactions decreased, which directly proves the durability, strength and quality of the digital services provided.
Mr. Al Naqbi added that digitizing transactions has contributed to achieving many important positive effects on various economic, social, environmental and operational aspects, whether by achieving high efficiency in completing customer requests by reducing the time it takes to obtain services, or by facilitating service access, which is what reflected in the level of productivity.
