Qatar Islamic Bank (QIB), the leading digital bank in Qatar, has expanded its innovative services on the award-winning QIB Mobile App, incorporating advanced artificial intelligence (AI) technologies to enhance the customer banking experience.
These new AI-powered features offer greater convenience, personalization, and control for customers, along with expanded mobile wallet transfer capabilities.
The QIB Mobile App now supports Mobile Wallet transfers to new destinations which are the Philippines and Nepal. These additions follow the successful integration of Mobile Wallet transfers to Egypt and UPI to India, allowing QIB customers to send money instantly and securely to the registered Mobile Wallets using local mobile numbers.
According to the statement, the update provides a real-time, secure method for transferring funds, further enhancing QIB’s money transfer services and offering a valuable amenity to expatriates looking to support their families back home.
D Anand GM – Personal Banking Group QIB
“At QIB, we continue to benefit from the power of AI to provide our customers with a more personalized, efficient, and secure banking experience. From product recommendations to faster finance approvals, AI plays a central role in our digital strategy. These enhancements reflect our ongoing commitment to offering a seamless digital experience that empowers our customers with control over their financial needs, anytime and anywhere.”
To further improve its digital services, QIB launched the Digitally Stamped Account Statement and Account Certificate feature. Customers can now easily access and download these official documents at any time, eliminating the need for a branch visit.
In addition, the bank introduced new AI-powered features on the QIB Mobile App that analyze customer behavior and financial patterns to provide personalized product recommendations.
“Whether completing a transaction or browsing the app, customers receive timely, relevant suggestions tailored to their financial needs. These recommendations can be acted upon instantly through an automated process, ensuring a seamless and non-intrusive experience,” as per the statement.
QIB Mobile App uses AI to segment customers based on an analysis of their debit and credit card transactions to identify their preferences. This segmentation allows for more personalized communication and targeted offers, enriching the customer experience.
