Petromin Corp, a global leader in mobility solutions, has entered into partnership with Gupshup, a premier conversational AI platform, to launch ‘PETROMINit!’, a first-of-its-kind advanced Customer Service AI Agent in Saudi Arabia.
By leveraging Generative AI capabilities on Gupshup Conversation Cloud, the AI Agent provides seamless and efficient vehicle support in both Arabic and English.
Available on WhatsApp, PETROMINit! ensures that customers enjoy seamless and instant access to support through a familiar and convenient channel. Customers can instantly engage with the Generative AI-powered AI Agent by simply messaging on +966 9200 22776.
PETROMINit! leverages advanced large language models (LLMs) and natural language understanding to deliver human-like support interactions akin to speaking with a live automobile support specialist.
Hussein M Dajani Group Chief Marketing and Customer Centricity Officer – Petromin Corporation
“At Petromin Corp, we’re reimagining automotive customer service through the power of intelligent AI Agents. PETROMINit! isn’t just a technological upgrade—it’s a strategic leap forward that demonstrates how autonomous AI can fundamentally transform customer engagement. Through our collaboration with Gupshup, we are proud to introduce a solution that redefines convenience for our customers and sets a new standard for automotive customer support in Saudi Arabia. The AI Agent saw strong early adoption, with nearly half of Petromin Corp’s WhatsApp users exploring the AI features in just the first month of its launch. A majority of the queries came for vehicle quick service and loyalty points.”
Customers can access support for a diverse range of services including vehicle quick servicing from Petromin Express, Petromin Autocare, Petromin Autocare EV solutions, Petromin Autocare premium repair options, Petromin body & paint, Petromin Tristar, and loyalty points assistance.
With PETROMINit! AI Agent, customers can quickly get assistance during urgent situations, such as a car breakdown, by simply chatting on WhatsApp.
“AI Agents are driving a radical transformation in customer engagement across industries. They provide a delightful, empathetic, instant, accurate, and personalized experience to consumers. We’re excited to partner with a visionary company like Petromin to redefine automotive customer service”, added Beerud Sheth, Founder & CEO of Gupshup.
The partnership highlights the evolving landscape of Agentic AI, intelligent systems that can understand context, learn from interactions, and dynamically adapt their responses. Gupshup’s agent framework enables these AI assistants to operate with unprecedented autonomy, making decisions and providing solutions based on sophisticated prompt engineering and comprehensive training.
Beyond its cutting-edge services, PETROMINit! represents the future of customer interaction, where AI becomes an intelligent, context-aware partner in solving complex challenges.
The launch marks the beginning of PETROMINit!’s capabilities. Petromin Corp is also set to expand the AI agent’s functionality to encompass a broad range of automotive services through Petromin Corp’s partnerships.
