Panasonic, the global consumer electronics leader, has launched its SMART CARE App, a digital platform for service and warranty support in Kuwait, making it easier to request service and claim warranty for its customers across the country.
The first brand in the region to come up with a digital warranty system, Panasonic has eliminated the need for customers to keep physical invoice copies and warranty cards with the Smart Care App, thus simplifying the process of tracking multiple products’ warranties as well as booking services.
Furthermore, those signing up in the introductory period will get an additional 3-month extended warranty on any consumer product within six months of purchase registered on the Panasonic SMART CARE App. The App allows customers, dealers, and service centers to communicate all service-related matters and claim warranty seamlessly.
This user-friendly app is compatible with Android and iOS devices. It can be downloaded free from the app/play store by searching for “Panasonic Smart Care”.
The SMART CARE App is a one-stop window to manage your Panasonic product warranty and service request accessible at your fingertips. Customers do not need to keep any purchase invoice or warranty card. On registering a product through the Smart Care App, they will get paperless warranty support, a first in the region.
According to the statement, “The prominent features of the App will allow customers to know product warranty status, request, and track services, find the nearest service centers, use smart assistance, and get timely reminders and alerts for warranty expiry.”
Hiroyuki Shibutani, CEO of Panasonic Marketing Middle East and Africa (PMMAF), said that, “We, at Panasonic, believe that service is the key differentiator bringing a brand closer to customers and it inspires customer loyalty for any brand. A brand focused on treasuring long relationships and quality of service; we are excited to enter a digital future with our customers in Kuwait with the launch of the SMART CARE App. We are sure this will also make it easier for all our partners to access service and support information at their fingertips and help serve our customers better.”
“The launch of the SMART CARE App in Kuwait further reiterates Panasonic’s focus on providing a better life and convenience for its consumers. Our service app completely digitizes service requests and the warranty claim system by integrating all service-related activities between customers, retail partners, and service centers. With the SMART CARE App, we aim to productively engage with dealers, retailers, and service partners,” commented Anthony Peter, Director of Customer Service Division (CSD) at PMMAF.
