Oman’s Public Authority for Special Economic Zones and Free Zones (OPAZ) has started using ChatGPT service, reflecting its direction of urging employees to use artificial intelligence techniques.
This service is introduced to improve the quality of services provided by OPAZ and increase the efficiency of internal operations and employee performance.
The Authority aims to introduce the ChatGPT service in all its affiliated zones in the future as part of its vision to fully benefit from advanced technologies and apply international best practices in managing its zones.
Mohammed bin Abdulmajeed al Hooti, in charge of managing OPAZ’s digital transformation program, said the Authority will allow its employees in the different divisions to use the ChatGPT service in order to improve the quality of services, increase data analysis and provide integrated and innovative experiences for the challenges encountered at work and when processing investors’ applications.
“Employees will be able to access this service on their desktops and mobiles while getting continuous and immediate support at any time, and from anywhere, to carry out their tasks in a faster and more efficient manner. The service will also improve internal processes within departments, especially for new employees and projects, where new information is required about them, and from multiple resources that can be compared in an immediate manner,” Mr. Al Hooti explained.
This comes within OPAZ’s efforts to achieve its strategic objectives by enhancing the investment environment in the 14 economic, free, and industrial zones supervised by OPAZ, in addition to the new under-construction zones.
“OPAZ aims to increase efficiency and productivity, hones employees’ communication skills, and make the most of their time. Instead of training a large number of employees to answer common questions, ChatGPT can be implemented to answer these questions automatically and immediately, and at times when employees are not even on duty,” Mr. Al Hooti further commented.
