The UAE’s Ministry of Finance (MoF) has introduced ‘the Digital Consultation’ initiative under the Zero Government Bureaucracy Program.
The new initiative aims to improve the efficiency, quality, and flexibility of the ministry’s services while streamlining procedures by inviting the customers to share their opinions and ideas through the UAE Government portal.
Zero Government Bureaucracy Program, designed by the UAE government, seeks to enhance living standards and create a supportive business environment. The initiative intends to maximize the customer involvement in both decision making and the implementation of innovative ideas to simplify the government procedures.
The Ministry has introduced the ‘Zero Bureaucracy’ questionnaire that includes evaluating customers’ experiences with the current procedures of the Ministry of Finance, identifying services that customers find difficult and in need of improvement, and garnering ideas and proposals that could improve the ministry’s efforts to eliminate bureaucracy.
Younis Haji Al Khoori Under-Secretary – The Ministry of Finance
“The new Digital Consultation initiative will support the Ministry’s efforts to understand the needs of customers and gather their feedback on their transaction experiences. Through this initiative, we aim to build a genuine partnership with our customers, aligning with the UAE’s vision of becoming a global leader in digital government services. By implementing the objectives of the Zero Government Bureaucracy Program, this initiative translates national indicators into action, supporting the ‘We UAE 2031’ vision and contributing significantly to the goals of ‘UAE Centennial 2071.”
Al Khoori highlighted that all proposals received through this initiative will be carefully evaluated to select the best ideas for developing a comprehensive action plan with an aim to eliminate bureaucracy. This initiative complements the Customer Councils initiative introduced by the Ministry, which aims to study the customer experience with the Ministry’s services.
Al Khoori also stressed that the involvement of customers in these initiatives plays a significant role in generating positive outcomes that will benefit the entire community, contributing to a sustainable future with flexible and efficient services.
