Gulf Bank, one of the leading banks in Kuwait, has entered into a partnership with NCR ATLEOS, to offer self-service banking via Interactive Teller Machines (ITMs) and ATMs.
These services will enable customers to perform various transactions that are usually done at the branches, providing them with a wonderful interactive experience. This comes as part of the bank’s 2025 strategy and digital transformation plans.
The partnership will transform Gulf Bank’s network of over 300 ATM and ITM machines, to become self-managed by the Bank – through the implementation of an in-house ATM Driving Payment Switch, using the CX Banking and NCR ATLEOS ATM Marketing solutions from NCR ATLEOS.
NCR ATLEOS will help provide Gulf Bank ATM users with a diverse array of digital services throughout the day, streamlining the customers’ access to banking services. These digital services include updating civil ID data, paying bills, depositing bank checks, PIN changes, and activating debit cards.
Additionally, this will enable the customers to transfer within Gulf Bank accounts and to other banks locally and internationally, as well as pay outstanding amounts on credit cards. Customers using cards issued by other banks will be able to carry out certain transactions such as cash withdrawals and balance inquiries.
Furthermore, the NCR ATLEOS ATM Marketing solution will allow the bank to advertise on a larger scale, target marketing, and personalize the self-service machines. This solution provides the Bank with wide capabilities to unlock user segments and address them through promotional advertisements on the ATM and ITM screens; all whilst providing customers with the services and solutions they need.
Mr. Bader Al-Ali, the Acting General Manager of Consumer Banking at Gulf Bank, commented that, “We are pleased to collaborate with NCR ATLEOS to gradually introduce Gulf Bank’s self-service ATM and ITM machines throughout the year, using the latest digital banking technology.”
Mr. Al-Ali highlighted that this project aims to provide customers with a safe and convenient digital banking experience that cater to their needs and requirements. Through the use of regular and interactive ATMs, customers can receive a wide range of services, of which they can perform at any time, without visiting any of the branches.
The Acting General Manager also emphasized Gulf Bank’s robust technological infrastructure, which is considered one of the latest and best in the banking sector; hence, making it one of the most prepared banks to provide advanced digital services and meet customer requirements.
Furthermore, Al-Ali mentioned the Bank’s commitment to providing its services to customers 24 hours a day, in various ways and means, of which include: The website, mobile application, Call Center, social media channels, ATMs and through its widely spread branches across the country.
Mr. Hussam Zahdeh, Area Vice President, Middle East at NCR ATLEOS Banking, stated that, “NCR ATLEOS’s technologies and expertise will provide easier and faster digital solutions and services. Through our strategic partnership, we are keen to support Gulf Bank’s aspirations to become the Bank of the Future. By using our company’s next-generation digital ATM software, Gulf Bank can improve its operational efficiency and provide customers with the high level of service they expect.”
