Dubai-based airline flydubai seeks a partnership with its passengers for safer flights as the airline prepares to return to the skies following the ease of flight restrictions in the UAE.
Ghaith Al Ghaith, Chief Executive Officer of flydubai, remarked: “the effectiveness of the response to the pandemic led by the UAE Government has enabled the flight restrictions to be lifted. We appreciate that no effort has been spared as we see the precautionary measures eased.”
The entire passenger journey has been redesigned by the airline which is built upon the existing high standards of its operations to reduce the risk of transmission of COVID-19. For everyone to realize the benefit of travel, passengers need to have confidence that the airline is taking the correct measures and they also need to understand the role they must play to protect themselves and other passengers. This relationship between the airline and the passenger defines the flydubai partnership. It is an acknowledgment that the way in which passengers travel has been changed and that these protocols set out the new way of traveling.
“In these unprecedented times, we are very conscious of the role that we play as part of the global community in response to COVID-19. We have carefully reviewed the guidance and best practice published by a number of international organizations together with those of our regulator and our industry partners. We have further built on these which has resulted in a layering of measures by the authorities, the airport and flydubai. To realize the benefits of air travel is everyone’s responsibility. We recognize the importance of the role of the passenger in making these measures work. Together we have redefined a new way to travel which creates a partnership. It’s what we do together that will make this work.”
The airline urges its passengers to honor the partnership through a set of simple steps that start before a traveler makes a booking until they arrive at their destination. The airline also understands that passengers may need to change plans and flydubai will offer flexibility in their travel arrangements for every passenger.
Commenting on the airline’s commitment to its passengers, Mr. Ghaith Al Ghaith said, “our passengers have long enjoyed the benefits and convenience of air travel. As we move into this next phase, we recognize that it is our role to enable travel in a safe environment and the role of the passenger is to be prepared and ready to travel. Only by working together can the passenger make informed decisions to book their travel. They can be confident in knowing that they can amend their travel plans should travel restrictions or personal circumstances change. This is our commitment.”
