flydubai, one of the world’s fastest growing airlines based in Dubai, has launched its new ‘Business Class check-in’ at Terminal 2, Dubai International (DXB).
The dedicated space aims to enhance the experience of flydubai’s Business Class passengers with a personalized Meet and Assist service, seated check-in and a Fast Track service through passport control and security lanes.
The new space, located at the Departures area at Terminal 2, Dubai International (DXB) near Entrance 3, is the carrier’s first check-in facility for Business Class passengers. This reinforces flydubai’s commitment to enhancing the overall customer experience both on the ground and in the air.
Ghaith Al Ghaith CEO – flydubai
“we are excited to be extending to our Business Class customers the personalized service we offer them in our cabin on the ground as well. The new service will ensure our customers’ journey is efficient, hassle-free and enjoyable from the minute they arrive at Terminal 2 until they reach their destination. We continue to listen to our customers’ needs and invest in enhancing our products and services and we hope this is the first of many.”
The new Business Class check-in area has striking design elements inspired by the timeless beauty of desert dunes. It features sweeping arches, warm tones and minimalist aesthetics, reflecting the serene and sinuous landscape of the desert.
The new elevated experience starts prior to Business Class passengers arriving at the terminal with a dedicated Business Team available to assist with enquiries. A Dedicated Kerbside Drop-off Area and a separate Entrance for Business Class check-in have been allocated at Terminal 2, Dubai International.
In addition to the personalized Meet and Assist service from a member of the Business Team, there is also a dedicated complimentary porter service. The welcoming space provides a variety of personalized experiences. This includes a quiet space to relax with a traditional Arabic welcome offering refreshing towels followed by coffee, dates or refreshments.
Inside the check-in area, customers can experience a seamless check-in process as a porter will carry their baggage, minimize waiting time and queues at the terminal. A member of the Business Team will accompany Business Class passengers to the flydubai Business Lounge while benefiting from a Fast Track service through e-gates or passport control and security lanes.
The new Business Class check-in can be accessed by all flydubai Business Class customers travelling from Terminal 2, Dubai International. Customers who upgrade to Business Class prior to check-in can also access the new facility.
