Dubai Silicon Oasis (DSO), declared the fulfillment of more than 3,000 deals worth nearly $2.7 million between mid-March to mid-May 2020 while working remotely.
In addition to the current 395 smart services accessible online, through the customer service portal, DSOA started seven new services for residents and business partners like visa quota renewal, as well as access card applications, renewal, and cancellation.
Badr Buhannad, Executive VP Strategy, Business Services and Risk Management DSOA
“The smart technology infrastructure at Dubai Silicon Oasis Authority that has been implemented over the years was key to completing more than 3,000 transactions remotely, through the 395 smart services available and the AI-powered bot, HADI. We activated these services end of 2019, in line with our comprehensive digitization strategy.”
Mr. Buhannad added, “The exemptions and stimulus packages that we recently implemented, as well as the agility of our team to adapt to the new reality of working remotely and continue servicing customers in an orderly and timely manner, contributed to the completion of approximately Dhs10 million in transaction value.”
The record of 395 smart services accessible online to business partners includes contracts, hiring, leasing, and maintenance, such as offers for employment contract renewals, residential lease contract renewals, requests for maintenance services, among others.
Badr Buhannad said: “To date, we have achieved 95% digitization of services. In the past few weeks, we’ve also expanded the list of services available online to accommodate to the new requests of customers and simplify transactions for business partners and residents.”
DSOA unveiled HADI, an AI-powered conversational bot that can clarify users’ questions and process steps with respect to DSOA’s services. It uses an algorithm to examine repeat questions and provide immediate responses. In the past two months, since executing remote working procedures, HADI collected 3,549 queries from 755 users, resulting in 8,059 messages.
Dubai Silicon Oasis Authority has declared recently that Ejadah, a leading asset management company in Dubai, has been engaged to manage all infrastructure maintenance works across the integrated community.
The Dubai Silicon Oasis Authority has also allotted supplementary exemption packages and incentives to the business sector, in line with Dubai’s government decision to slowly open a number of economic sectors, shopping centers and commercial stores. This step is an extension of the former relief packages completed by DSO which were well-received by associates and stakeholders.
