Raqmiyat, a Dubai-based leading system integrator and provider of Digital Transformation solutions and services, has partnered with US-based Yellow.ai, the world’s leading next-gen Total Experience (TX) Automation Platform.
This partnership will help support the digital transformation initiatives of enterprises by enabling an elevated and hyper-personalized customer experience through automation.
Under this partnership, Raqmiyat will enable enterprises to automate customer engagement while providing a chance for them to leverage conversational commerce to transform their digital customer experience. This collaboration will be particularly advantageous to brands to help them establish a direct relationship with their customers and manage operations across multiple channels.
Mahesh Vishwanath Director Digital Transformation Raqmiyat
“Our partnership with Yellow.ai will empower our customers to experience the combined power of human intelligence and AI, with active learning to deliver an on-demand customer experience with 65 percent reduction in CX costs, 80 percent self-serve experience, 800 percent increase in upsell revenue and 20 percent improvement in CSAT. We look forward to taking our partnership to the next level with an intent to bring success in all our customer engagements with “The World’s Leading Conversational CX Automation Platform.”
Developed atop the sturdiest in-house Natural Learning Processing (NLP) engine, Yellow.ai offers a unique industry and function-agnostic platform with pre-built language models. Its Dynamic AI agents support 100+ languages across 35+ channels for enterprises to deliver human-like interactions that boost business-to-customer (B2C) satisfaction and increase employee engagement at scale.
Mr. Raghu Ravinutala, CEO and Co-Founder of Yellow.ai, said that “The GCC region is a very important market for us and we are increasingly seeing higher demand for sophisticated Conversational AI solutions from enterprises here. We believe that this strategic partnership with Raqmiyat is going to further help us in deepening our presence in the region and benefit more enterprises through our Dynamic AI agents.”
