Dubai Airports has won two major accolades with its integrated Contact Centre being recognized with a Gold Stevie Award and an International Business Excellence Award (IBXA).
The IBXA Awards recognizes the innovative efforts of global organizations across different categories. The event has been awarded the Outstanding Trust Mark by the Independent Awards Standards Council.
According to the statement, “Dubai Airports was awarded the “Contact Centre of the Year (Up to 100 Seats) in the All-Other Industries” category at the 17th annual Stevie Awards for Sales & Customer Service. It was also named Gold Winner in the “Best Customer Service” category at the International Business Excellence Award (IBXA).”
The Awards recognize Dubai Airports’ Omni-Channel 24×7 bilingual Contact Centre, launched as part of the operator’s wider guest experience enhancement program.
Dubai Service Excellence Scheme mystery shopper report released at the time of the Contact Centre launch showed a significant movement in customer satisfaction, where ratings increased from 8.6 percent to 96.5 percent as a direct result of the newly launched integrated contact center.
The Contact Centre offers guests convenience and ease during their visit to Dubai’s airports through Interactive Voice Response (IVR) systems, live chat, and new options such as WhatsApp and social media.
Speaking on the two awards, Ms. Michelle Lee, Vice President – Brand & Communications, said that, “Winning both the Gold Stevie Award and the IBXA Award is a testament to our team’s hard work during a very challenging period. Our commitment to delivering world-class business solutions aligns with the Dubai government’s vision of providing innovative customer service, and drives Dubai Airports’ long-term ambition of delivering the best airport customer experience.”
For the past 17 years, the annual Stevie Awards for Sales and Customer Service have set the standard for the world’s premier business awards ceremonies, recognizing the achievements of contact centers, customer service, business development, and sales professionals.
