The Research and Development (R&D) Centre of Dubai Electricity and Water Authority (DEWA) has pioneered an IoT-powered smart application to automate the selection and dispatch of field crews, ensuring effective alarm management and troubleshooting on site.
This initiative highlights DEWA’s commitment to deploying digital solutions aimed at enhancing operational efficiency and network reliability. The innovative digital solution, based on an Internet of Things (IoT) platform, improves fault response efficiency and reduces response times by automating the crew selection process and dispatching the nearest available team to the location, ensuring rapid system restoration.
HE Saeed Mohammed Al Tayer MD & CEO – DEWA
“We continue our efforts to contribute to making Dubai the smartest and happiest city in the world by implementing the disruptive technologies of the Fourth Industrial Revolution, harnessing the latest innovative digital strategies and developing smart solutions to upgrade DEWA’s operational and service processes in line with the highest international standards. I commend the efforts of researchers at DEWA’s R&D Centre in accelerating progress in scientific and applied research, and in developing smart solutions and tools that increase the efficiency and reliability of electricity and water networks, reflecting DEWA’s global excellence and leadership as one of the best utilities in the world.”
Furthermore, the solution has real-time report generation, providing tabular summaries with detailed records of the dispatched crew, fault specifics and the restoration steps undertaken.
“DEWA’s R&D Centre is an incubator of innovation and a leading scientific platform, with prominent contributions that enrich the scientific and research community both locally and globally. The center provides its staff with the latest global technologies and world-class laboratories and facilities, ensuring the ideal environment for developing innovative solutions for DEWA’s areas of work,” added Al Tayer.
