Dubai Electricity and Water Authority (DEWA) has improved its excellence with the utilization of the latest disruptive technologies, including generative artificial intelligence (AI) and ChatGPT, enhancing the stakeholders’ experience.
DEWA provides proactive and high quality services by understanding the needs of customers to exceed their expectations. Rammas, powered by AI and ChatGPT, has handled more than 9,6 enquiries since its inception. Rammas has also achieved a customer satisfaction rating of 95 percent in the first half of this year.
ChatGPT-powered Rammas has superior user interaction skills and a better understanding of customer requirements and enquiries. With available data and information, it can learn, understand and analyze customer enquiries to provide prompt responses. Rammas also offers customers a service link to complete the procedure.
In addition to this, customers can evaluate the response, which improves the self-learning mechanism of Rammas to provide improved information to customers. Rammas can be accessed through DEWA’s smart app and website. Since the launch, DEWA is continuously enhancing Rammas to improve the experience of all its stakeholders.
Saeed Mohammed Al Tayer MD & CEO – DEWA
“We adhere to the directives of His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to position Dubai as the best, fastest, and most future-ready city. In alignment with the UAE Strategy for Artificial Intelligence 2031, we are committed to accelerating the adoption of AI and generative AI applications.”
“This strengthens Dubai’s global leadership and competitiveness in various AI domains by utilising it productively and positively for the benefit of humanity, enhancing the quality of life and stakeholder happiness. DEWA is the first utility worldwide and the first UAE government entity to use generative AI to engage with customers and respond to their enquiries,” added Al Tayer.
