Dubai Electricity and Water Authority (DEWA) has welcomed 2025 with a key step forward in Generative AI, reviewing a comprehensive roadmap and launching a strategic framework to integrate generative AI through Microsoft Copilot across its operations.
The framework is set to boost operational efficiency, elevate customer experience, and reinforce DEWA’s position as a key leader in government technological innovation. The event was attended by Marwan Bin Haidar, Executive Vice President of Innovation and The Future, and the DEWA’s senior management team.
During the event, Saeed Mohammed Al Tayer, MD & CEO of DEWA, highlighted DEWA’s commitment to the vision of HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai, to stay at the forefront of global innovations and technological developments.
Saeed Mohammed Al Tayer MD & CEO – DEWA
“At DEWA, we anticipate and shape the future, in line with the UAE National Strategy for Artificial Intelligence 2031, by adopting innovative digital solutions that enhance the UAE’s competitiveness, ensure rapid responses to global changes and open new horizons for sustainable growth in the energy and water sectors.”
Al Tayer also emphasized DEWA’s adoption of generative AI, such as Microsoft Power Platform and Microsoft 365 Copilot smart assistant, to enhance performance and productivity, and drive employee happiness and customer satisfaction.
DEWA began utilizing AI in 2017 and was one of the first utilities globally to implement Microsoft’s Copilot. DEWA has also established itself as a pioneer in using ChatGPT, enhancing its services and customer experience through its digital channels including its virtual employee, Rammas.
Furthermore, DEWA has expanded the use of generative AI to include a broad range of key areas, including ‘Rammas for You’ and ‘Rammas for Work,’ information security, the SAP system, employees’ digital experience, DEWA’s Evaluation Centre, as well as human resources services, security policies, financial data, the customer eServices portal, IT Support Office services, governance and compliance procedures, future insights platforms, Power BI and LinkedIn Learning.
