Qatar’s Communications Regulatory Authority (CRA) has introduced the draft Consumer Protection Policy and Regulation for postal sector.
The document, aimed at strengthening consumer rights and services, is now available for public consultation. The CRA invites stakeholders and the public for their feedback until September 24, 2024.
The draft Consumer Protection Policy and Regulation for Qatar’s postal sector provides a comprehensive framework. The document sets high standards for postal Service Providers while safeguarding consumer rights. Furthermore, the regulation elaborates on the expected standards that all postal licensees must adhere to, remaining both reliable and transparent.
Amel Salem Al Hanawi Director – Consumer Affairs Department at CRA
“CRA is committed to ensuring that the postal sector operates in a manner that protects the rights of consumers. For us, it is vital to ensure that all stakeholders participate in this consultation and give their feedback. These views are crucial in shaping regulations that will benefit consumers and providers of postal services in Qatar. Under the watchful eye of CRA, postal Service Providers will meet their obligations as outlined in the new framework. This oversight reinforces CRA’s commitment to maintaining a fair postal market and fostering a transparent and competitive environment in line with Qatar National Vision 2030 and the Digital Agenda 2030.”
Standardized complaints resolution process is another important thing highlighted in the draft. When applied, the regulation will help the consumers to escalate unresolved complaints from Service Providersto CRA. This process will reinforce consumers’ trust in postal services as their grievances will be resolved efficiently and fairly.
With this initiative, the regulation provides a strong solution than Service Providers’ internal complaint-handling procedures. The new policy and regulation is set to revolutionize Qatar’s postal sector, ensuring that consumers get enhanced service, greater transparency and an efficient and reliable way to have their accusations resolved.
On the other hand, postal sector Service Providers will operate with clear guidelines and standardized procedures. For CRA, the launch of the new policy and regulation will provide a robust framework to uphold compliance, consumer rights as well as the regulatory structure.
