The Integrated Transport Centre (Abu Dhabi Mobility) of the Department of Municipalities and Transport (DMT) has signed an agreement aimed at providing a taxi meter verification service in the Emirates.
As part of the emirate’s efforts to develop and regulate public transport, relying on the latest technologies to enhance service efficiency and quality is in accordance with the highest local and international standards, under the supervision of relevant authorities, with the goal of improving the quality of transport services.
The agreement, which Abu Dhabi Mobility is responsible for overseeing its implementation, was signed with both the Abu Dhabi Quality and Conformity Council (QCC), which supervises the monitoring of quality and conformity standards for verification processes, and Abu Dhabi National Oil Company for Distribution (ADNOC), which will carry out the verification processes and provide the necessary infrastructure.
Scope of the agreement
The agreement will be implemented in the Emirate of Abu Dhabi, covering Abu Dhabi city, Al Ain city, and Al Dhafra region. The taxi meter verification service will be provided at designated locations.
The service includes providing suitable locations for conducting regular meter inspections, as well as the necessary mechanisms, equipment, and tools to ensure accurate verification. It also facilitates the verification procedures in a comprehensive manner that aligns with the meteorological regulations in effect in the United Arab Emirates.
An agreement that enhances the experience of taxi users
The verification of all licensed taxi meters in Abu Dhabi will begin on the official launch of the project and is expected to be completed before the end of 2024. The service also includes random checks of 5% to 10% annually to ensure ongoing quality and efficiency.
This agreement is expected to enhance the experience of taxi users and ensure accurate fare pricing for trips, in addition to improving transparency and efficiency in service delivery.
Committed to ensuring user comfort
The Abu Dhabi Quality and Conformity Council (ADQCC) plays a key role in ensuring that taxi meters meet the required technical standards. They provide certification labels for meters and handle customer complaints about meter readings, taking necessary steps to resolve any issues. This partnership is part of Abu Dhabi Mobility’s ongoing efforts to quickly and effectively address concerns about meter accuracy or complaints, strengthening public confidence in the services provided.
Abdulla Al Yazeedi Acting Secretary General, Abu Dhabi Quality and Conformity Council
“As part of our ongoing commitment to safeguarding the rights of taxi users and owners, we are pleased to announce a strategic agreement to launch the taxi meter verification service. This initiative will ensure the accuracy of meter readings used in vehicles, marking a significant step toward enhancing transparency and fairness in transportation services across the Emirate of Abu Dhabi, as accurate meter readings protect the rights of both passengers and vehicle owners.”
Al Yazeedi emphasized that this agreement aligns with the ADQCC’s mission to promote fairness in the Emirate’s markets. “Our Market Consumer Services Sector is actively implementing verification services for legal measuring instruments and pre-packaged goods, ensuring compliance with all relevant regulations,” he explained.
H.E. Engineer Al Yazeedi added that the verification service will cover a range of critical measuring instruments, including commercial scales, petrol meters, tire pressure gauges, and taxi meters.
Al Yazeedi also stated that, “We diligently monitor these instruments to ensure their readings are accurate and within allowable limits, in accordance with national legislation and specifications. We are committed to collaborating with our strategic partners to ensure the highest quality of services for both Emiratis and expatriates, and we hope this new service will significantly improve the transportation experience for consumers in Abu Dhabi.”
Additionally, H.E. Mubarak Ali Al Nuaimi, Executive Director of the Licensing and Inspection Sector, emphasized Abu Dhabi Mobility’s commitment to maintaining the highest standards of quality and safety in transportation services.
Moreover, ADNOC Distribution plays a vital role in checking taxi meters. The company is responsible for inspecting the meters and placing the necessary certification labels once they meet the required standards. This process improves service efficiency and helps ensure the comfort and satisfaction of taxi users.
H.E Eng. Bader Saeed Al Lamki, CEO of ADNOC Distribution, underscored the significance of the project aimed at combating meter fraud in tow trucks, reaffirming the company’s dedication to maintaining the highest standards of quality. This initiative is designed to enhance both efficiency and safety within the industry. He explained that the project benefits both operating companies and end-users, with its primary objective being to offer a secure and unique experience for tow truck users across the Emirate of Abu Dhabi.
Al Lamki further highlighted the company’s continuous efforts to meet community needs and actively contribute to the ongoing improvement of services. According to him, this project embodies the company’s vision of delivering top-tier services that comply with international standards, with a strong emphasis on user comfort and safety. In doing so, the initiative reinforces Abu Dhabi’s reputation as a progressive hub in the transportation sector.
